AI tools move from chat to action

This week's stories paint a clear pattern: artificial intelligence is moving from something you chat with to something that acts and makes decisions on its own.

Anthropic shows it most clearly. The coding tool Claude Code can now put several AI agents to work on a task together, and Claude Chat and the more action-oriented Cowork are being merged into one product, where Claude itself judges whether a task calls for a quick answer or a bigger workflow. At the same time, Claude has gained direct access to companies' Salesforce data with 37 built-in sales tools, so salespeople can skip a good deal of app-hopping in their daily work.

Competitors follow suit

The same trend is visible among competitors. Salesforce has launched its own AI model, Koa, which is meant to run customer service and sales with fewer errors and with data in its own system, while Google has updated its assistant Gemini so that it both remembers a team's routines and pulls data directly from Salesforce and HubSpot. The company TypeSafe goes a step further with the AI Jev, which doesn't chat at all but instead helps software make fast decisions, reportedly cheaper and faster than well-known models.

Denmark has to wait

But progress isn't equally fast everywhere. Apple's new Siri now runs on Google's Gemini models after years of delay, but the feature isn't coming to the EU for now. The same goes for a new AI feature that the French company Mistral has built for the Firefox browser: it isn't coming to Denmark for the time being. So even though large parts of the industry are throwing themselves at agents and integrations, far from everything is within reach of Danish users right now.

Taken together, the week paints a picture of an industry shifting its focus from the conversation itself to what the AI can accomplish afterward, whether that's booking, analyzing or acting on your behalf. It makes good sense to keep an eye on whether the tools you use gain access to more data and systems, and whether that happens with your consent.

If you want to keep up, it's especially worth watching whether more of the new agent features roll out in Denmark and the EU, and whether companies like Google and Salesforce keep connecting their AI directly to each other's systems. If you use Claude or other AI agents that get access to a CRM or other systems, it may be a good idea to check permissions and settings before granting access.