Fujitsu gives 100,000 employees Microsoft Copilot and lets AI handle IT support

Japanese IT group Fujitsu gave roughly 100,000 employees worldwide access to Microsoft 365 Copilot in April 2026. Microsoft says so in a customer story about the partnership. Copilot is Microsoft's AI assistant, built into Word, Outlook, Teams and other office applications.

From pilot project to the whole company

The rollout happened in three stages. In July 2025, 7,500 employees received licenses as a trial across departments. In January 2026, the number rose to 30,000, and in April 2026 Fujitsu reached about 100,000 licenses.

A license is paid access for one employee. This is not a small experiment, but a rollout to nearly the entire company.

What do they use it for?

According to Microsoft, more than 90 percent of the employees who have access were using Copilot as of June 2026. That is a high figure, because new IT tools often go unused.

The most concrete example is Fujitsu's internal service desk, which receives about 300,000 requests a year. AI agents, meaning programs that carry out tasks on their own, now take the first message and sort the cases. That applies to 75 percent of first responses and the initial triage.

Microsoft also mentions sales support, where AI helps with customer analyses and better proposals, as well as reports and customer profiles for management. Workflows in procurement, finance and accounting are also being rethought with AI.

The goal: Rebuilding the work

Masayuki Wada, who heads Fujitsu's digital unit, says, according to Microsoft: "The first priority is to transform our core business processes around AI and make the work itself AI-enabled." Over time, Fujitsu wants to connect Copilot with specialized agents and the company's own systems for finance and customers.

What does it mean for you?

The story was written by Microsoft itself, so the figures have not been independently verified. It does show the direction large companies are moving in. AI is no longer just a tool that a few people try out, but a permanent part of everyday work. For ordinary employees, it could mean that routine tasks such as first responses in support and sorting of requests are taken over by AI, while humans handle the harder cases.