Huron: More than 1,000 AI agents active in four weeks

What happens when a large company lets its employees build their own AI assistants? Microsoft describes it in a customer story about Huron, a global services firm with about 11,000 employees. Huron works for the healthcare sector, higher education and corporate clients.

An AI agent is a kind of digital employee that carries out a defined task on its own, such as reviewing a text. Huron uses Microsoft 365 Copilot, Copilot Studio, Power Platform and Agent 365 to work with them.

The numbers from Huron

According to the customer story, 1,046 agents were active in a recent four-week period. It does not specify exactly which period. More than 1,500 people used the agents in nearly 12,000 sessions during the same period.

The share of active Copilot users has been in the 90s percent range and is now 98 percent. According to the customer story, work on clients' valuation presentations has gone from weeks to about a day and a half. It does not say how this was measured or what it is being compared with.

Pilot with no return requirement

Huron first ran a 120-day pilot with 300 participants. There was no requirement that the usage deliver a specific financial return. Since then, usage has spread by word of mouth to about 1,000-1,200 or more users.

Chris Landtiser, Head of Gen AI Adoption Strategy at Huron, describes the approach this way: "Here is your toy box. It already contains all of your work data. You can't break anything. Have fun."

Examples of agents

One example is an email coaching agent that analysts run their drafts through before sending them. Buchanan Cooley, Clinical Enterprise Manager at Huron, says: "Now they run their email drafts through the Copilot agent, so by the time it gets to me, I can almost always hit send right away." Huron's growth team also uses agents for proposals and RFP responses, meaning replies to client requests for proposals.

Huron CIO Sean Freeburger highlights security: "The security aspect is absolutely critical, and the simplicity with Microsoft makes it much easier."

Pricing and availability

Agent 365 is generally available to business customers from May 1, 2026. According to Windows Forum, it costs $15 per user per month as an add-on. The price has not been confirmed by a Microsoft source.

All figures are self-reported by Huron via Microsoft's own customer story and have not been independently verified.