Public AI assistant to guide Danes to the right services

The Danish Agency for Digital Government has awarded Nine a contract to contribute to a shared digital assistant for the public sector and the infrastructure underlying it. Nine is a subsidiary of the IT group Trifork.

The assistant is built on generative AI. This is the type of artificial intelligence that can write text and answer questions, as we know from chatbots. It is meant to help citizens find their way around public services and will first be used on borger.dk and sundhed.dk.

Ask in plain language

The idea is that citizens can ask questions in plain language about public services, support and health information. They should not need to know in advance which authority is responsible.

According to Input Mag, the assistant is to draw on information from Danish authorities, rather than pulling knowledge from a sea of sources like ordinary chatbots.

After the first phase, the plan is for the solution to be rolled out to more public platforms and authorities, Trifork says in its company announcement.

Part of a larger strategy

According to Input Mag, a shared public infrastructure for digital assistants is part of the joint public digitalization strategy 2026-2029. The central government, municipalities and regions are behind the strategy.

Nine has previously developed parts of the Danish digital identity wallet (2025). In 2026, the company also has a four-year framework agreement with the Danish Agency for IT and Learning covering seven applications.

Jacob Strange, director at Nine, says in Trifork's announcement: "We are proud to have been chosen for a project that can shape how citizens and businesses encounter the public sector in Denmark."

The answers can still be wrong

Input Mag points out that generative AI can still misunderstand questions and produce convincing answers that turn out to be wrong. This is a general warning about the technology.

No date has yet been announced for when Danes will be able to use the shared solution. The sources also do not say what the contract is worth or how long it runs.