Updates·November 6, 2026, 02:02

Airbnb wants AI to plan your entire trip in 2027

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Airbnb plans to launch an AI travel agent in the first half of 2027. Meanwhile, the company's AI assistant now resolves about 40 percent of support cases without a human employee.

Airbnb is working on an AI agent that will help travelers plan and manage an entire trip. This is according to the company's third-quarter 2026 earnings release. The plan is to launch the agent in the first half of 2027. The timeline is a plan, not a confirmed launch.

An AI agent is a program that doesn't just answer questions but can also carry out tasks on its own on behalf of the user.

More than a chatbot

Airbnb says the agent will get a custom interface with maps, photos, calendars and itineraries. In other words, it is meant to be more than a chatbot where you only type text.

The agent is meant to be able to plan a trip across homes, hotels, services and experiences. Travelers will also be able to make decisions together with their fellow travelers. After booking, the agent will help with reservations, payments and support.

According to Yahoo Finance's review of the company's earnings call, Airbnb expects the agent to be able to connect to external providers, but to remain focused on travel. Airbnb has not announced anything concrete about how ads will work in the AI interface. The company is also exploring a loyalty program and sponsored listings.

Airbnb CEO Brian Chesky said on an earnings call in August that within roughly 12-18 months, travelers could submit a broad request, for example a family trip to Europe, and get help putting the trip together.

Airbnb believes the best AI agents will be specialized and built by companies that know their customers deeply. The company points to its 20 years of experience as a marketplace and its direct role in bookings and customer service as advantages.

AI in customer service already works

Airbnb's AI assistant resolved about 40 percent of support cases in the third quarter without a human employee. In the second quarter, the figure was one third. The assistant supports more than 50 languages.

Support costs per booking fell about 17 percent year over year. Airbnb also plans to expand with AI voice support in the US.

The earnings in numbers

In the third quarter, Airbnb had revenue of about $4.9 billion, 19 percent more than a year earlier. Gross booking value was $27.7 billion, an increase of 21 percent. The number of nights and seats booked rose 16 percent. Net income was $1.9 billion, and adjusted EBITDA was $2.5 billion.